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Night Crew Member

2 months ago

East London, United Kingdom Moxy London Excel Full time
Job Summary

We are seeking a highly skilled and motivated Night Auditor to join our team at Moxy London Excel. As a Night Crew Member, you will play a critical role in ensuring the smooth operation of our hotel during the night shift.

Main Responsibilities
  • Financial Management: Run the night audit and balance the day's accounts, ensuring accuracy and attention to detail.
  • Preparation for the Next Day: Prepare the hotel for the following day, including tasks such as restocking, cleaning, and organizing the back-of-house areas.
  • Guest Services: Provide exceptional guest service, responding to guest inquiries and resolving any issues that may arise.
  • Inventory Management: Manage hotel room inventory, checking guests in and out, and ensuring that all rooms are clean and ready for occupancy.
  • Food and Beverage Operations: Operate Food & Beverage outlets, including preparing food, cleaning, and restocking.
  • Accounting and Billing: Manage all bills and payments correctly, ensuring that all financial transactions are accurate and up-to-date.
  • Teamwork and Communication: Work collaboratively with other crew members, following direction from crew leaders and promoting a positive and supportive team environment.
  • Brand Representation: Promote and support the Moxy brand and the Marriott Bonvoy loyalty program, ensuring that all guests receive a high level of service and a memorable experience.
Requirements
  • Experience: Previous experience within the service industry, preferably in a hotel or hospitality setting.
  • Skills: Strong communication and interpersonal skills, with the ability to work well under pressure and as part of a team.
  • Knowledge: Knowledge of hotel systems, such as Opera and/or Micros, and a basic understanding of food safety and licensing laws.
  • Personal Qualities: A high level of energy and a fearless do-it-yourself attitude, with a passion for delivering exceptional guest service and a commitment to excellence.
Benefits
  • Health Cash Plan: Access to a health cash plan, providing financial support for medical expenses.
  • Discounts: Discounts on food and beverages at Marriott hotels worldwide, as well as discounted room rates for you and your friends and family.
  • Pension Scheme: Participation in a pension scheme, providing a secure financial future.
  • Holidays: Twenty-eight holidays per year, increasing to a maximum of thirty-three holidays annually.