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Service Team Lead
2 months ago
We are seeking an experienced Service Team Lead to join our team at Wm Morrison Supermarkets plc. As a Service Team Lead, you will be responsible for leading our Service teams and driving our service performance forward for our customers.
Key Responsibilities:- Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts.
- Create a team that delivers outstanding, friendly and helpful service to all our customers.
- Build a supportive and performance-driven culture where achievement and contributions are recognised and rewarded.
- Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience, root cause issues, developing plans and implementing corrective action.
- Ensure all policies, procedures and legal obligations including cash handling are followed as specified by the company.
- Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable), kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required.
- Minimise waste, delegating put backs to be completed in a timely manner.
- Fully flexible shift patterns.
- Six weeks holiday (including bank holidays).
- 15% discount in our supermarkets and convenience stores available from the day you join us.
- Additional 10% discount card for a Friend or Family member.
- Career progression and development opportunities.
- Subsidised in-store cafe or shop floor ranges.
- Competitive pension and life assurance.
- Healthcare/Well-being benefits including Aviva Digital GP.
- Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more.
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
We are one of the UK's largest supermarkets, providing great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.
As a Service Team Lead, you will have the opportunity to make a real difference in our customers' lives and be part of a team that is passionate about delivering excellent service.
We are looking for someone with experience in developing and leading teams, coaching to build competence and confidence for high performance. Strong operational and technical knowledge of the Service department is also essential.
If you are a motivated and enthusiastic individual who is passionate about delivering excellent service, we would love to hear from you.
