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Travel Consultant

2 months ago

Greenhithe, Kent, United Kingdom Hays Travel Full time
About the Role

We are seeking an experienced Travel Consultant to join our successful teams in our branches. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.

Key Responsibilities
  • Build and maintain relationships with customers to understand their needs and preferences.
  • Use your product knowledge to identify and meet customers' needs, providing personalized travel solutions.
  • Utilize social media platforms to promote offers, generate customer engagement, and drive sales leads.
  • Participate in promotional events and activities to increase exposure of the branch and drive business growth.
  • Achieve individual and team sales targets by providing excellent customer service and promoting our products.
  • Assist with the day-to-day operation of the branch, including administrative duties and process adherence.
  • Participate in training and development opportunities to enhance your skills and knowledge.
Requirements
  • At least 1 year of experience as a Travel Consultant.
  • A proven sales record and excellent communication skills.
  • Good accuracy and numerical skills, with a strong attention to detail.
  • Enthusiasm and a positive attitude, with a commitment to contributing to the growth of the business.
  • Competent IT skills and a good working knowledge of tour operator systems.
About Hays Travel

Hays Travel is the UK's largest independent travel agency, specializing in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. Our values of Supportive, Motivational, Innovative, Loyal, and Excellent ensure that our teams work strongly together to deliver exceptional customer experiences.

What We Offer

We offer a range of training programs to help you progress personally and professionally, as well as opportunities to travel abroad on educational trips and take advantage of our colleague discount when booking your own holidays. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.