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Sales Consultant

2 months ago

Penzance, Cornwall, United Kingdom Vistry Group Full time
About the Role

We are seeking a highly motivated and experienced Sales Consultant to join our team at Vistry Group. As a Sales Consultant, you will be responsible for driving sales growth and delivering exceptional customer experiences across our portfolio of brands.

Key Responsibilities
  • Proactively seek out prospective sales opportunities and follow up with leads to optimize business outcomes.
  • Create and deliver compelling sales pitches and tours of our show homes and developments.
  • Negotiate with customers to ensure the best sales outcomes for the business.
  • Utilize technology to innovate and generate sales across our hub environment and in varying economic conditions.
  • Effectively manage appointments with pre-booked customers, ensuring timely and effective interactions.
  • Develop and maintain detailed knowledge of our build progress, plots, and upcoming developments.
  • Proactively manage and follow the sales process and customer journey, ensuring every customer contact is recorded and in line with GDPR.
  • Implement our company's continuous drive to deliver exceptional customer service, consistently exceeding customer expectations.
  • Work collaboratively as a member of the sales team, demonstrating effective team working skills in a hub environment.
  • Deal with customers in a polite, friendly, and efficient manner, ensuring they are kept fully informed of their purchase progress.
  • Respond to cancellations, making every effort to 'save' and renegotiate reservations as necessary.
  • Develop and maintain detailed knowledge of relevant purchase assistance schemes and alternative developments.
  • Conduct competitor analysis as determined by the Sales Manager.
  • Perform daily tasks required for your development, including green space review, presentation, and website review.
  • Take responsibility for all company property and equipment across each site within the specified sales hub.
Requirements
  • 5 GCSEs / GCE, including Mathematics and English (at C grade or above).
  • A Levels in any discipline.
  • Experience working in a customer-facing role, delivering under pressure.
  • Experience generating leads and sales through telephone-based business development.
  • Proven track record of achieving sales targets.
  • Proven track record of exceptional sales.
  • Excellent IT skills, with demonstrable knowledge of Microsoft Office tools.
  • Comfortable using multi-channel forms of communication.
  • Ability to handle complaints and difficult situations.
  • Strong negotiation and sales skills.
  • Proven track record of successfully completing the sales process with customers.
  • Excellent administration and organizational skills.
  • An interest in property and the housing market.
  • Good planning and organizational skills.
  • Excellent communication skills.
  • The ability to work under pressure and meet sales targets.
  • Willingness to be flexible in respect of day-to-day duties and hours worked.
  • Full driving license and access to a suitable vehicle.
  • Willingness to travel to all sales sites, including regional offices.
  • Patience and ability to remain calm under pressure.
  • A friendly, trustworthy, and professional attitude.
  • Self-starter: ability to make good business decisions in a time-pressed environment.
  • Great communication skills and proven ability to work both alone and as part of a team.
  • Strong sense of ownership and desire to perform.
  • Target-driven/focused attitude.
About Vistry Group

Vistry Group is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do. Our partnership-led approach helps us build sustainable communities where they're needed most.

We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process.