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Debt Management Specialist

2 months ago

North Lincolnshire, United Kingdom Citizens Advice North Lincolnshire Full time
{"title": "Debt Supervisor Role Profile", "content": "

At Citizens Advice North Lincolnshire, we are seeking a skilled Debt Supervisor to join our team. As a key member of our debt team, you will be responsible for managing day-to-day operations and staffing, focusing resources and ensuring consistent quality-assured debt services.

You will have recent experience of delivering and supervising debt and money advice, and be able to demonstrate competence as an adviser. Your advice will help people understand their rights and responsibilities, and you will be responsible for cases and advocating on behalf of clients where appropriate.

You will work closely with our key partners across North Lincolnshire, ensuring clients receive a good quality and holistic service that supports individuals to remove financial and psychological barriers to achieving positive outcomes.

We offer a range of benefits, including an employee assistance scheme, annual leave, and long service leave. Our team is committed to delivering excellent services, and we are looking for someone who shares our values and is passionate about making a difference.

Key responsibilities include:

  • Managing day-to-day operations and staffing
  • Ensuring consistent quality-assured debt services
  • Delivering and supervising debt and money advice
  • Working closely with key partners across North Lincolnshire

What we offer our staff

We provide an employee assistance scheme, managed by LifeWorks, which includes:

  • 24/7 telephone helpline
  • LifeWorks online support website
  • LifeWorks app
  • 6 sessions of face-to-face counselling per issue – unlimited issues per annum
  • Employee legal helpline
  • Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
  • Childcare and eldercare matching service
  • Savings on everyday purchases and life events
  • Access for family members and dependants – excluding counselling and legal advice

Annual leave: Annual leave is 27 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment.

", "keywords": "Debt Supervisor, Financial Operations Coordinator, Advice Services Supervisor"}