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Senior Technical Account Manager

2 months ago

Redhill, Surrey, United Kingdom Compleat Food Group Full time

Job Overview

The Compleat Food Group is seeking a highly skilled Technical Account Manager to join our team on a 12-month fixed-term contract. As a Technical Account Manager, you will be responsible for elevating the technical performance of our supply base and aligning it with our business and customer requirements.

Key Responsibilities

  • Utilize your technical expertise in Retailer Customer Management to deliver client expectations and governance standards.
  • Execute bold strategic technical visions for various retailer accounts, championing product quality, safety, and uncompromising product compliance.
  • Provide innovative and pioneering technical solutions, breaking down barriers to conquer business and product challenges.
  • Design, implement, and execute customer-focused quality plans.
  • Own supplier audits, customer visits, and product launches with enthusiasm and unbridled expertise.
  • Flawlessly oversee Technical Services, an all-encompassing symphony of raw material specifications, authenticity validation, supplier endorsements, Product Sampling, Shelf-Life, Quality Assurance, Supplier On-boarding, Customer Satisfaction Resolutions, Food Safety, Customer Code of Practice, Compliance Checks, Artwork and Packaging, and Hygiene Audits.
  • Inject vigor and expertise into Product Process and Design, shaping the future of excellence.

Requirements

  • You will ideally be degree qualified from within a food background.
  • 3-5 Years as Technical Manager within chilled food manufacturing.
  • Hold HACCP level 3, Food Safety level 3, and have a Full UK driving licence.
  • A proven track record of technical/quality management in a challenging fast-paced chilled food environment.
  • Natural ability to communicate and negotiate effectively in reactive and flexible situations.
  • Experience in complex raw material supply chains.
  • UK retailer experience.
  • Strong technical acumen and knowledge of retailer COP's.
  • Previous technical management experience (or equivalent discipline).
  • Strong organisational skills and well-rounded communication skills – ability to influence decisions.
  • Specification and product management, to ensure successful and timely launches.
  • Sound knowledge of food science and good understanding of UK and European regulation and legislation.
  • Commercial awareness.
  • Proficient in the use of MS Office applications, specifications systems, and raw material management systems.
  • Flexibility to travel across the UK and internationally frequently.

What We Offer

The Compleat Food Group is proud to have built an inclusive and respectful culture where our colleagues feel safe, supported, and valued. A place where they can bring their whole selves to work to achieve exceptional results and thrive.

We continue to attract diverse talent into our teams, because we know greater diversity leads to exceptional results and provides a better working life. That's why we're committed to ensuring Fairness, Equity, Inclusivity, and Respect in all that we do.