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Vehicle Service Coordinator
2 months ago
Position Overview:
As a Customer Care Specialist in the automotive sector, you will play a crucial role in delivering outstanding service by effectively managing vehicle appointments, repairs, and maintaining customer communication from the first interaction to the final vehicle handover.
Key Duties:
- Organize vehicle service appointments and repairs promptly.
- Provide precise and transparent cost estimates for services.
- Ensure consistent and effective communication with clients throughout the repair journey.
- Address customer inquiries and concerns with professionalism and efficiency.
- Create and manage service documentation, job cards, and follow-up processes.
- Keep customer and vehicle history records updated accurately.
- Document warranty services in accordance with company protocols.
- Verify that all tasks are completed as required and billed correctly.
- Collaborate with technicians to facilitate smooth operations and timely repairs.
- Procure necessary parts and equipment as required.
Candidate Profile:
- Exceptional customer service abilities
- Strong communication and interpersonal skills
- Effective organizational and time management capabilities
- Meticulous attention to detail
- Familiarity with relevant software systems
- Experience with Kerridge, 1Link, or similar DMS platforms is advantageous
- Prior experience in the automotive field is preferred
- A valid Full UK Driving License is required
If you possess the necessary experience as a Customer Care Specialist in the automotive industry, we encourage you to explore this opportunity.
Consultant: Beckie Gardner
Job Number: / INDIND
Platinum Recruitment Consultancy is acting as an Employment Agency in relation to this position.
