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Retail Operations Manager

2 months ago

Penzance, Cornwall, United Kingdom National Trust Full time
About the Role

We are seeking an experienced Retail Manager to join our team at Trengwainton Garden. As a key member of our leadership team, you will be responsible for leading a small team of retail assistants and volunteers, providing exceptional customer service, and driving sales and revenue growth.

Key Responsibilities
  • Lead a team of retail assistants and volunteers to deliver exceptional customer service and achieve sales targets
  • Develop and implement effective sales and marketing strategies to drive revenue growth
  • Manage stock levels, merchandise, and visual displays to maximize sales and customer engagement
  • Collaborate with the General Manager and wider team to achieve business objectives and make decisions that impact the whole place
  • Coach and develop team members to improve their skills and performance
What We Offer

The National Trust offers a range of benefits, including a substantial pension scheme, free entry to National Trust places, and a rental deposit loan scheme. We also offer flexible working, an employee assistance program, and free parking at most Trust places.

Requirements
  • Experience in retail management, with a proven track record of driving sales and revenue growth
  • Strong leadership and coaching skills, with the ability to develop and motivate a team
  • Excellent customer service skills, with the ability to provide a high level of service to customers
  • Ability to work collaboratively as part of a team, with a focus on achieving business objectives
How to Apply

If you are a motivated and experienced retail manager looking for a new challenge, please submit your application, including your CV and a cover letter outlining your experience and qualifications for the role.