Customer Operations Specialist

4 weeks ago


Chatham, Kent, United Kingdom Lendable Full time
About Lendable

Lendable is a leading fintech company that aims to revolutionize consumer finance by making it faster, cheaper, and friendlier. We're a team of innovators who are passionate about building a better financial future for our customers.

Job Title: Customer Operations ExecutiveJob Summary

We're seeking a highly skilled Customer Operations Executive to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Provide high-quality customer service via phone, email, and live chat
  • Resolve customer queries and issues in a timely and professional manner
  • Work closely with the team to identify opportunities for process improvement and implement changes to enhance customer experience
  • Escalate complex issues to management and provide recommendations for resolution
  • Meet performance targets and contribute to the success of the team
Requirements
  • Minimum 6 months of customer service experience
  • Previous experience in loans, cards, and motor finance is desirable
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance targets
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a leading fintech company
  • Professional development and growth opportunities
  • Flexible working arrangements, including remote work options
How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].



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