Learner Recruitment and Reception Officer

4 weeks ago


Rotherham, Rotherham, United Kingdom Ad Warrior Full time
Job Title: Learner Recruitment and Reception Officer

We are seeking a highly motivated and customer-focused individual to join our Learner Recruitment and Reception team as a Learner Recruitment and Reception Officer. This role is a key part of our customer service provision, providing a professional and high-quality service to internal and external customers.

Key Responsibilities:
  • Provide a professional and high-quality customer service to internal and external customers.
  • Ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.
  • Provide a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.
  • Assist the Group to achieve their mission to provide skills for the future of their students and community through outstanding teaching & learning.
Requirements:
  • Previous experience of working in a customer-facing role, ideally within an education setting.
  • Excellent communication skills, both written and verbal.
  • Ability to deal with a range of enquiries in an effective manner.
  • Hold a Level 2 Literacy and Numeracy (equivalent to GCSE) and a Level 3 in Information & Guidance, or be willing to work towards.
Benefits:
  • Access to local government pensions scheme.
  • Access to our gyms, restaurants and salons.
  • Staff health & wellbeing and benefits schemes, including in-house Occupational Health service.
  • Full, part-time and flexible working hours available in many roles.
  • Parking available at all of our sites.
  • Fantastic career development opportunities, including funding for teacher training, apprenticeships and various other industry-recognised qualifications.


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