Current jobs related to Production Support Analyst - London, Greater London - Crypto
-
Senior Business Intelligence Analyst
1 month ago
London, Greater London, United Kingdom PAC Analyst Full timeUnlock Your Potential as a Senior Analysis AnalystWe are seeking a highly skilled Senior Analysis Analyst to join our team at PAC Analyst. As a key member of our team, you will play a crucial role in driving our clients' digital transformation journeys.Key Responsibilities:Develop in-depth market analyses and reports on the software and IT services...
-
Senior Business Intelligence Analyst
1 month ago
London, Greater London, United Kingdom PAC Analyst Full timeUnlock Your Potential as a Senior Analysis AnalystWe are seeking a highly skilled Senior Analysis Analyst to join our team at PAC Analyst. As a key member of our team, you will play a crucial role in driving our clients' digital transformation journeys.Key Responsibilities:Develop in-depth market analyses and reports on the software and IT services...
-
Senior Cybersecurity Analyst
2 weeks ago
London, Greater London, United Kingdom Senior SOC Analyst Full timeSenior SOC Analyst Job DescriptionWe are seeking a skilled Senior SOC Analyst to join our growing team, where you'll play a critical role in safeguarding our assets and infrastructure from emerging cyber threats.Key Responsibilities:Lead the Security Operations Center (SOC) in monitoring, detecting, and responding to security incidents, ensuring the...
-
Senior Cybersecurity Analyst
2 weeks ago
London, Greater London, United Kingdom Senior SOC Analyst Full timeSenior SOC Analyst Job DescriptionWe are seeking a skilled Senior SOC Analyst to join our growing team, where you'll play a critical role in safeguarding our assets and infrastructure from emerging cyber threats.Key Responsibilities:Lead the Security Operations Center (SOC) in monitoring, detecting, and responding to security incidents, ensuring the...
-
Production Support Business Analyst
3 weeks ago
London, Greater London, United Kingdom Hawksworth Full timeBusiness Analyst - Production SupportWe are seeking a skilled Business Analyst to join our team in Production Support. As a Business Analyst, you will play a crucial role in ensuring the smooth operation of our systems and processes.Key Responsibilities:Collaborate with stakeholders to gather and document requirementsAct as liaison between client...
-
Production Support Business Analyst
3 weeks ago
London, Greater London, United Kingdom Hawksworth Full timeBusiness Analyst - Production SupportWe are seeking a skilled Business Analyst to join our team in Production Support. As a Business Analyst, you will play a crucial role in ensuring the smooth operation of our systems and processes.Key Responsibilities:Collaborate with stakeholders to gather and document requirementsAct as liaison between client...
-
Finance Business Analyst
3 weeks ago
London, Greater London, United Kingdom The Production Guild Full timeFinance Business Analyst OpportunityWe are seeking a highly skilled Finance Business Analyst to join our Group Finance team at The Production Guild. As a key member of the team, you will play a pivotal role in supporting our finance teams to achieve strong technical accounting accuracy and ensure compliance with financial reporting and controllership...
-
Finance Business Analyst
3 weeks ago
London, Greater London, United Kingdom The Production Guild Full timeFinance Business Analyst OpportunityWe are seeking a highly skilled Finance Business Analyst to join our Group Finance team at The Production Guild. As a key member of the team, you will play a pivotal role in supporting our finance teams to achieve strong technical accounting accuracy and ensure compliance with financial reporting and controllership...
-
Production Support Business Analyst
5 days ago
London, Greater London, United Kingdom Hawksworth Full time £75,000 - £90,000Business Analyst / Production Support (Wrap/Pensions) - £75k-£90k plus benefits - FinTechPermanent positions available for experienced Business Analysts.Our client, a leading FinTech company, requires 5 Business Analysts to work on Wrap & Platform Administration systems.Key responsibilities:Act as liaison between client stakeholders and staff during...
-
Senior Business Analyst
1 week ago
London, Greater London, United Kingdom Hawksworth Full time £75,000 - £90,000Business Analyst / Production Support (Wrap/Pensions) - A challenging opportunity for a skilled Business Analyst to join our client's FinTech team in London.Permanent positions available, with a competitive salary and benefits package.The ideal candidate will have extensive experience in Production Support as a Business Analyst, working on Wrap & Platform...
-
Product Analyst
1 month ago
London, Greater London, United Kingdom Carwow Full time{"title": "Product Analyst", "description": "Join Our Team as a Product AnalystAt Carwow, we're revolutionizing the car-changing industry, and we're looking for a talented Product Analyst to help us drive growth and innovation.As a Product Analyst, you'll play a key role in leveraging your analytical expertise to identify opportunities for new product...
-
Product Analyst
1 month ago
London, Greater London, United Kingdom Carwow Full time{"title": "Product Analyst", "description": "Join Our Team as a Product AnalystAt Carwow, we're revolutionizing the car-changing industry, and we're looking for a talented Product Analyst to help us drive growth and innovation.As a Product Analyst, you'll play a key role in leveraging your analytical expertise to identify opportunities for new product...
-
Product Analyst
2 weeks ago
London, Greater London, United Kingdom Credit Karma, Inc. Full timeProduct AnalystWe're seeking a skilled Product Analyst to collaborate with our cross-functional team at Credit Karma International Business (UK and Canada). This role involves leveraging deep analytical insights to drive key product and marketing decisions.Key Responsibilities:Conduct exploratory analysis to identify opportunities for new initiatives and...
-
Product Analyst
3 weeks ago
London, Greater London, United Kingdom Credit Karma, Inc. Full timeProduct AnalystWe're seeking a skilled Product Analyst to collaborate with our cross-functional team at Credit Karma International Business (UK and Canada). This role involves leveraging deep analytical insights to drive key product and marketing decisions.Key Responsibilities:Conduct exploratory analysis to identify opportunities for new initiatives and...
-
Product Analyst
4 days ago
London, Greater London, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking a skilled Product Analyst to join our Digital Product Management Team at Frasers Group. As a Product Analyst, you will play a crucial role in shaping our mobile applications and driving business objectives.Key ResponsibilitiesAs an Apps Product Analyst, you will collaborate with cross-functional teams to gather requirements,...
-
Product Analyst
2 weeks ago
London, Greater London, United Kingdom Oakwell Hampton Full timeProduct Analyst Job DescriptionRole Overview: We are seeking a skilled Product Analyst to join our team at Oakwell Hampton. As a Product Analyst, you will play a crucial role in shaping our product offerings and supporting clients throughout software implementation.Key Responsibilities:Collaborate with clients to understand their needs and prioritize product...
-
Product Analyst
2 weeks ago
London, Greater London, United Kingdom Oakwell Hampton Full timeProduct Analyst Job DescriptionRole Overview: We are seeking a skilled Product Analyst to join our team at Oakwell Hampton. As a Product Analyst, you will play a crucial role in shaping our product offerings and supporting clients throughout software implementation.Key Responsibilities:Collaborate with clients to understand their needs and prioritize product...
-
Product Strategy Analyst
1 week ago
London, Greater London, United Kingdom Third Bridge Full timeProduct Strategy RoleAs a Product Strategy Analyst at Third Bridge, you will play a key role in shaping the product roadmap of our scaling global business. You will gather, review, and analyze customer usage data, market trends, and client and competitor intel to influence future product decisions and their impact on the business.Working closely with the...
-
Product Analyst
2 weeks ago
London, Greater London, United Kingdom Credit Karma, Inc. Full timeProduct AnalystWe're seeking a skilled Product Analyst to collaborate with our cross-functional team at Credit Karma International Business (UK and Canada). This role involves leveraging deep analytical insights to inform key product and marketing decisions.Key Responsibilities:Design and execute AB tests to drive business resultsDevelop and maintain revenue...
-
Product Analyst
2 weeks ago
London, Greater London, United Kingdom Credit Karma, Inc. Full timeProduct AnalystWe're seeking a skilled Product Analyst to collaborate with our cross-functional team at Credit Karma International Business (UK and Canada). This role involves leveraging deep analytical insights to inform key product and marketing decisions.Key Responsibilities:Design and execute AB tests to drive business resultsDevelop and maintain revenue...
Production Support Analyst
2 months ago
Key Responsibilities
- Ensure optimal availability of various production systems.
- Deliver Level 1 and Level 2 application support to users involved in trading, data processing, and IT operations.
- Participate in weekend support on a rotational basis, including occasional public holiday assistance.
- Manage and monitor incidents and requests submitted to the team, ensuring timely follow-up.
- Oversee critical system alerts; conduct initial diagnostics and potential fixes, escalating issues to appropriate teams as necessary.
- Act as the major incident manager during significant incidents, coordinating efforts and providing timely updates to stakeholders.
- Conduct system operations and administration tasks, including daily performance checks on multiple systems.
- Collaborate with internal users and external vendors to troubleshoot and resolve production system issues, communicating enhancement and bug fix requirements to engineering teams.
- Assist the team manager in refining and optimizing daily operations through automation.
- Support the team manager in defining work schedules and other managerial responsibilities.
- Contribute to the continuous improvement of the team's operational methodologies.
- Adhere to Service Level Agreements (SLA) and Operational Level Agreements (OLA).
- Engage in incident management, change management, and response management, including writing Root Cause Analysis (RCA) reports.
- Create and maintain knowledge articles, managing the team's knowledge base and promoting overall knowledge sharing.
- Provide support during non-office hours in emergency situations.
- Facilitate communication between product and development teams to ensure effective service delivery to end-users.
- Stay updated on the latest technologies and industry trends.
Qualifications
- Strong sense of self-discipline, responsibility, and integrity.
- Genuine interest in working within the cryptocurrency and financial sectors.
- 2-5 years of experience in application support or development; more experienced candidates may be considered for senior roles.
- 1-3 years of experience supporting exchange or high-frequency trading platforms.
- Proficient in both spoken and written English.
- Excellent team player with the ability to manage work independently with minimal supervision.
- Skilled in database queries and SQL.
- Familiarity with shell scripting and basic Linux commands.
- Understanding of formal and practical production support models.
- Experience with IT Service Management (ITSM) platforms such as Jira or ServiceNow.
- Strong problem-solving skills with attention to detail.
- Excellent communication and interpersonal abilities.
- Effective time management skills, self-organized, and motivated.
- Familiarity with agile methodologies.
- Knowledge of operations in a Linux environment.
- Understanding of relational database concepts.
Preferred Technical Skills
- Experience supporting applications in a Linux environment and cloud computing.
- Familiarity with the ITIL V3/4 framework is highly desirable; knowledge of AWS or Kubernetes is a plus.
- Understanding of Redis and log queries is advantageous.
- Experience administering monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana, and Elastic Cloud.
- Strong background in Cloud Computing, AWS, Microservices Architecture, Unix, and Linux Systems.
- Experience with programming languages such as Ruby, Python, Java, or GoLang is a plus.
