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Error Control Specialist
2 months ago
About the Role
We are seeking a skilled Error Control Specialist to join our team at The Scottish Government. As an Error Control Specialist, you will play a critical role in ensuring the accuracy and integrity of our benefits system.
Key Responsibilities
- Investigate and correct errors for multiple benefits based on our Decision Maker's guidance
- Provide accurate advice, using balance of probability decisions to identify root cause error classification and where appropriate, liability status
- Provide recommendations to Team Manager in more complex cases
- Engage with clients to request further information if required and explain the outcome of error correction/ case reviews in writing and on the telephone
- Provide feedback to operational team leaders on identified errors and error risks, technical advice and support
- Provide technical insight to working groups and stakeholders, collaborating with model office to understand error risk and identify mitigation
- Accurately record error causes and classification for trend analysis and contribute to identification of candidates for continuous improvement
- Support pilot exercises and benefit launches to identify the best methods of delivering services
- Identify discrepancies that may indicate a fraud risk
- Instigate appropriate error resolution methods (such as referral to Debt Management or issuing arrears)
What We Offer
- Access to our flexible working system with potential to accrue up to four additional days' leave in a four-week period
- Minimum five weeks' annual leave (pro rata) in addition to 11.5 public and privilege holidays
- Full and comprehensive training, and access to learning and development opportunities to support your personal and professional growth
- Career progression – join a developing organisation with excellent opportunities for career advancement
- Attractive Civil Service pension (employer contribution of 28.97%)
- Workplace adjustments for everyone who needs them to ensure your comfort and safety in your new role
- Health and wellbeing support including 24-hour access to our Employee Assistance Programme, plus counselling support available for all
About Us
The Scottish Government is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We are committed to recruiting a diverse workforce that is representative of the clients we serve.
