Customer Experience Manager

3 weeks ago


Thetford, Norfolk, United Kingdom Wickes Full time
Job Title: Assistant Manager

Salary: £25,060.00

Job Type: Full Time

The role requires a highly motivated and organized individual to inspire and motivate their team to deliver an exceptional customer experience. The successful candidate will focus on swiftly resolving any queries that arise, while also supporting their team in creating a positive and engaging environment for customers. Every day will bring new challenges and opportunities to make a difference.

This is a permanent and full-time role, working 39 hours per week. The successful candidate will be based at Wickes, London Road, Thetford.

What we can offer you...

At Wickes, we believe in helping our employees achieve their full potential. We offer a range of benefits, including:

  • Salary from £25,680.00
  • Up to 7.5% annual bonus and up to £300 per month gain share bonus
  • Up to 10% employer pension contribution
  • Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

About you...

  • A supportive manager: Empathetic and inclusive. You're there for your team and make sure everyone is listened to.
  • Big on what matters: You truly care about achieving the best outcomes for your customers, colleagues and the planet.
  • Team focus: Connect and collaborate with your wider team to succeed and grow together.
  • Agile and resilient: You thrive in a fast-paced environment. You're organized and able to multitask while ensuring everything is running as smoothly as possible.

We're looking for someone who is passionate about delivering exceptional customer experiences and is committed to making a positive impact. If you're a motivated and organized individual who is looking for a new challenge, we'd love to hear from you.



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