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Key Holder Assistant

2 months ago

Gretna, Dumfries and Galloway, United Kingdom Sites Full time

Key Holder Position at Ben Sherman

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at Ben Sherman. As a Key Holder, you will play a vital role in delivering exceptional customer service and maintaining the highest standards of store presentation.

Key Responsibilities:

  • Drive Sales: Achieve sales targets by demonstrating a passion for our products and the Ben Sherman brand.
  • Provide Expert Advice: Offer accurate information about our products, including features, benefits, and stock availability, to ensure customers make informed purchasing decisions.
  • Enhance Customer Experience: Promote our multi-channel shopping options to ensure maximum customer satisfaction and provide an inviting and welcoming atmosphere for our customers.
  • Process Transactions: Process sales transactions with care and in line with company guidelines.
  • Support Store Operations: Demonstrate flexibility to meet the needs of the store and support store operations as required.

Essential Skills and Experience:

  • Customer Service Focus: A customer service-focused individual with excellent communication skills.
  • Retail Experience: Experience in the retail industry, preferably in a premium fashion brand.

Desirable Skills and Experience:

  • IT Skills: Good IT skills, including proficiency in retail systems and technology.
  • Premium Fashion Experience: Experience of working in a premium fashion brand, with a strong understanding of the industry and its trends.