Microsoft Dynamics CRM Solution Architect

4 weeks ago

London, Greater London, United Kingdom Blackwatertech Full time
Job Summary

Blackwater Tech is seeking an experienced Microsoft Dynamics CRM solution architect to lead its large-scale Microsoft Dynamics CRM projects. The successful candidate will be responsible for reviewing client business processes, re-engineering them to improve efficiency, and performing functional tasks required for a successful CRM implementation.

As a key member of our team, you will:

  • Act as the primary Dynamics and Power Platform Subject Matter Expert on client engagements.
  • Interact with clients to understand business requirements and provide expert guidance.
  • Develop and demonstrate MSCRM solution capabilities to clients.
  • Conduct business process analysis and create Fit/Gap reports to identify areas for improvement.
  • Create solution designs that address client business, interface, and performance requirements.
  • Advise on complex MS Dynamics CRM business cases and propose comprehensive solutions based on MS CRM, 3rd parties, and customizations.
  • Develop functional requirements and designs for customizations.
  • Estimate implementation tasks and provide cost-effective solutions.
  • Learn our client's business, their organization, systems, challenges, and goals.
  • Craft the technical vision by mapping requirements to technical capabilities.
  • Build prototypes and proofs of concept (POC) to validate technical and solution decisions.
  • Lead client-facing and internal training sessions on technology and application-specific topics.
  • Contribute to continuously improving IP and demo ware through creating reusable templates, sharing knowledge, and building reusable demos.
  • Be an innovator who can create new solutions using out-of-the-box thinking.
  • Assist sales and presales teams to prepare proposals, participate in client presentations, and support business development and the sale of professional services when necessary.
  • Estimate and design staffing for proposed solutions.
Your Technical & Non-Technical Experience Includes
  • Must have at least one Microsoft certification relating to D365.
  • Experience as an MS Dynamics CRM solution architect in a client-facing role for MS Dynamics top-tier or similar consulting organization is highly desirable.
  • Hands-on experience in designing, configuring, or administering MS Dynamics CRM is required.
  • Proven experience and knowledge on Power Automate.
  • Proven experience on customizing and configuring Microsoft Dynamics 365 CRM.
  • Proven experience on implementing C# plugins and Java scripts.
  • Proven experience on creating Microsoft flows.
  • Hands-on experience in using XRM toolbox.
  • Proven experience in integrating websites or any landing pages to Dynamics 365.
  • Expert level – D365 Field Service and sales strongly desired.
  • Knowledge of Remote Assist/Guides or other similar Mixed Reality applications is beneficial.
  • Understanding of IoT/Connected Field Service.
  • Experience of implementing integrated Dynamics 365 solutions such as Document Core Pack and Dynamics Portals.
  • Knowledge of how and when to use plugins, workflow, and JavaScript assemblies.
  • Modern Workplace (SharePoint / Teams) experience would be ideal.
  • Proven track record operating as a player– accountable for driving specific deals.
  • Superior communication and personal leadership skills in a high growth environment.
Must Haves:
  • He should have Dynamics 365 certifications. Look for profiles who have as many certifications as possible.
  • Knowledge on Dynamics 365 sales, marketing, field service, portals.
  • Knowledge on customization and configuration of CRM.
  • Able to design, develop, and deploy CRM solutions.
  • Knowledge on plugins, JavaScript development, and CRM integrations.
  • Knowledge on Power Platform and Power Automate.
  • Should give updates on new releases proactively.
  • Should have experience in facing the clients.
  • Create Solution design to address client business, interface, and performance requirements.

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