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Clinical Operations Manager

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Optical Express Full time

Optical Express is seeking an ambitious Assistant Manager to join its prestigious Milton Keynes clinic. This role is ideal for individuals with high-end retail or clinical management experience or those looking to take the next step in their career. The successful candidate will have the opportunity to develop their skills across a broad remit and disciplines.

**Key Responsibilities:**

* Lead a team of outstanding Patient Advisors to deliver exceptional patient outcomes
* Ensure all colleagues have the necessary support to excel and develop their skills
* Effectively manage the clinic workload and ensure diaries are managed in advance
* Deputise for Clinic Manager

**Requirements:**

* Proven experience of leading a diverse team, preferably in a retail or clinical setting
* Hands-on and customer-centric approach
* Delivery against recognised industry standards
* Ability to develop a multi-disciplinary team to meet service and activity expectations
* Leadership skills, including incident management, safeguarding, referrals, and complaints
* Monitoring SLAs and escalation as required
* Managing team performance to deliver high-quality clinical and customer service
* Maintaining relationships with the senior leadership team
* Confidence and integrity to operate with discretion
* Excellent communication and presentation skills

**What We Offer:**

* Competitive salary with excellent bonus potential
* Free Laser Eye and Intraocular Lens Surgery
* Discounts on prescription eyewear and sunglasses
* Generous Optical Express family and friends discount
* Modern working environment
* Ongoing training and development opportunities
* Workplace Pension Scheme