Ticket Barrier Operations Assistant

4 weeks ago

Newton Abbot, Devon, United Kingdom FirstGroup Full time

Position Overview:

As a Ticket Barrier Operations Assistant, you will play a crucial role in managing the ticket barriers while providing exceptional support and information to our customers.

Your Key Responsibilities Include:

  • Delivering outstanding customer service to enhance the passenger experience.
  • Assisting in the daily management of automated ticket barriers.
  • Ensuring the safety and security of customers while addressing their inquiries.
  • Conducting ticket inspections and issuing tickets as necessary.
  • Responding to customer needs during service interruptions.
  • Maintaining a tidy and professional appearance of the gateline area by removing litter and ensuring clear pathways.
  • Facilitating ticket sales through a mobile ticketing system and managing related financial processes.

Ideal Candidate Profile:

  • Exceptional front-line customer service skills.
  • Self-motivated with a proactive approach.
  • Confident in making decisions under pressure.
  • Able to remain composed and provide direction in challenging situations.
  • Capable of adhering to strict operational procedures.

Minimum Requirements:

  • Ability to work effectively both independently and as part of a team.
  • Demonstrated numerical proficiency.
  • Strong verbal and written communication abilities.

Additional Information:

This role involves shift work, including weekends and public holidays, and operates on a rotating roster. The earliest start time is 0550, and the latest finish is 2230.

Applicants will be required to complete an online situational judgment assessment upon application submission. Those shortlisted will participate in a competency-based interview, which may be conducted in person or virtually. Successful candidates must meet the medical standards for the position, including a drug and alcohol screening, and a basic DBS check is also required.

Commitment to Inclusion:

At FirstGroup, we are dedicated to fostering an inclusive environment for all employees, ensuring equal opportunities for meaningful employment. We celebrate diversity in all forms, including age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain a zero-tolerance policy towards any form of discrimination.

We encourage diverse perspectives and innovative working methods, supporting the growth and development of all our colleagues.

We review all job roles and descriptions to ensure accessibility and, where feasible, offer flexible working arrangements. If you require additional support during the application process due to a disability or neurodivergent condition, we encourage you to communicate your needs so we can provide a fair and equitable application experience.

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