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Dynamic Operations Specialist

2 months ago

Luton, Luton, United Kingdom TUI Full time

About the Role

As a Dynamic Operations Specialist, you will play a crucial role in ensuring smooth and efficient operations within our organization. Your responsibilities will encompass a wide range of tasks, requiring strong customer service skills, effective communication, and the ability to work independently under pressure.

Key Responsibilities

  • Provide exceptional customer support by handling inquiries and resolving issues promptly and professionally.
  • Manage administrative tasks related to charge appeals, including booking appointments and organizing necessary documentation.
  • Coordinate travel arrangements for clients, including accommodation bookings and transportation logistics.
  • Address high-priority incidents with a calm and decisive approach, ensuring timely resolution.
  • Maintain accurate event logs and records to track operational activities.
  • Build and nurture relationships with key business partners to foster collaboration and mutual success.

Required Skills and Qualifications

  • Proven customer service experience with a commitment to delivering exceptional client experiences.
  • Excellent communication skills, both written and verbal, enabling clear and concise interactions.
  • Ability to work independently and manage multiple tasks efficiently in a fast-paced environment.
  • Strong problem-solving skills and the ability to make informed decisions under pressure.
  • Proficiency in relevant systems and software applications.

Benefits

We offer a comprehensive benefits package designed to support your well-being and work-life balance. This includes:

  • Competitive holiday allowances.
  • Health and wellness programs to promote your physical and mental health.
  • Performance-based bonus schemes to reward your contributions.
  • Foreign exchange benefits for international travel opportunities.
  • Pension and life assurance plans to secure your financial future.