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Vascular Patient Journey Coordinator
2 months ago
Position Overview
We are seeking a motivated and diligent individual with a proactive mindset and exceptional interpersonal skills to become a vital member of our dynamic Vascular team.
Our collaborative clinic team strives to provide the highest quality experience for both our patients and our staff. We pride ourselves on being a nurturing and supportive environment, encouraging our team members to grow both personally and professionally.
We invite candidates to utilize the supporting information section of the application form to illustrate how they fulfill the person specification, including specific examples where applicable.
Important Notice: This vacancy may close early due to a high volume of applications.
Key Responsibilities
The Patient Journey Coordinator (PJC) will take the lead in monitoring patient pathways. By collaborating closely with a diverse range of clinical and managerial personnel and providing top-notch administrative assistance, the successful candidate will ensure that patients receive timely treatment and that national performance targets are achieved.
The ideal candidate will exhibit adaptability and be prepared to step in during staff absences. This role is essential in delivering consistent support to our patients and clinical teams.
About Our Organization
London North West University Healthcare NHS Trust (LNWH) is dedicated to serving the communities of Brent, Ealing, Harrow, and surrounding areas.
Our workforce of over 8,200 clinical and support staff caters to a diverse population nearing one million individuals.
We operate major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments in the UK, offering a comprehensive range of services including a top-rated hyper-acute stroke unit.
- St Mark's Hospital: a globally recognized specialist center for bowel disease.
- Ealing Hospital: a bustling district general hospital providing various clinical services, alongside a 24/7 emergency department and urgent care center.
- Central Middlesex Hospital: our planned care facility, offering a variety of surgical and outpatient services.
As a university teaching NHS trust, we recognize the vital role we play in training future clinicians and integrating research benefits into public health.
Job Duties
Role Summary
To operate within the Clinical Support Team, delivering high-quality administrative services to designated clinical departments.
To ensure that RTT targets are met by effectively tracking patient pathways and addressing any arising issues.
To coordinate both inpatient and outpatient appointments.
To manage the processing of vascular clinical correspondence.
Core Responsibilities
To provide comprehensive administrative support to Clinical Teams.
To ensure patient pathways are monitored for timely diagnosis and treatment, adhering to relevant RTT standards.
To assist the Service Manager in delivering all administrative processes, including data collection for national audits.
Qualifications
Essential
- NVQ Level 4 or equivalent.
Desirable
- Familiarity with Medical Terminology.
Skills and Knowledge
Essential
- Understanding of RTT.
Desirable
- Experience working within the NHS.
Skills
Essential
- Outstanding organizational abilities.
Experience
Essential
- Proficient in Microsoft Office applications and database software.
Desirable
- Experience with Cerner.
