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Support Systems Engineer
2 months ago
Role: Support Systems Engineer
Company: Technical Resources Ltd
Compensation: Competitive salary with additional benefits and generous leave policy
Employment Type: Full-time, Shift-oriented
Shift Schedule:
- 2 Days: 6am - 6pm
- 2 Nights: 6pm - 6am
- 4 Days Off
Job Summary:
We are looking for a committed and enthusiastic Support Systems Engineer to become part of our team. This position is well-suited for individuals with a background in IT support or security systems who are eager to shift from hands-on roles to a support-focused environment. In this capacity, you will serve as the primary contact for our clients, delivering technical assistance and ensuring the effective functioning of security and monitoring systems.
Key Duties:
- Deliver first-level technical assistance to clients through various communication channels.
- Diagnose and resolve challenges associated with security and monitoring systems.
- Oversee system performance and escalate concerns to higher-level support when required.
- Assist in the installation and configuration of security and monitoring systems.
- Keep precise records of support inquiries and their resolutions.
- Collaborate with colleagues on special initiatives and projects.
- Engage in continuous training to remain informed about emerging technologies and systems.
- Provide remote technical assistance, programming, and diagnostics for CCTV, Intruder, and Access Control Systems.
Ideal Candidate Attributes:
- Demonstrated experience as a first-line support engineer or in security systems.
- Strong analytical and troubleshooting capabilities.
- Exceptional verbal and written communication skills.
- Ability to work autonomously as well as collaboratively within a team.
- Willingness to adhere to a shift-based work schedule, including nights and weekends.
- Desire to learn and adapt to new technologies and systems.
Qualifications:
- 1-2 years of experience in a comparable role.
- Basic knowledge of security and monitoring systems is advantageous, though not essential as training will be provided.
- Familiarity with CCTV, Intruder, and Access Control Systems is beneficial, but not mandatory as training will be provided.
- Ability to pass a comprehensive background check.
- Clean criminal history.
Employee Benefits:
- Generous leave policy
- Opportunities for overtime
- Chance to engage in special projects
- Supportive team culture
- Thorough training on security and monitoring systems