Vehicle Infringement Coordinator

7 days ago


Leeds, Leeds, United Kingdom Cox Automotive Full time
About the Role

We are seeking a highly organized and detail-oriented Vehicle Infringement Coordinator to join our Customer Relations team at Cox Automotive. As a key member of our team, you will play a crucial role in ensuring the timely and efficient resolution of Penalty Charge Notices (PCNs) for our customers.

Key Responsibilities
  • Manage and resolve PCNs in a timely and efficient manner, minimizing financial loss for the business.
  • Record and respond to PCNs and escalated notices in accordance with Compliance and business guidelines.
  • Work closely with the leadership team to ensure compliance with KPIs and business standards.
  • Provide exceptional customer service to both internal and external clients, responding to queries and concerns via phone, email, or letter.
  • Complete administrative tasks accurately and efficiently, maintaining accurate records and updating systems in a timely manner.
  • Securely handle customer data and information, adhering to GDPR and business standards.
  • Conduct root cause analysis to prevent escalations of PCNs and provide recommendations to the business using case studies.
  • Act as a point of contact for colleagues, offering support and advice on PCNs and related matters.
Requirements
  • Excellent communication and interpersonal skills, with the ability to motivate and engage key stakeholders.
  • Strong administration skills and attention to detail, with the ability to pre-empt potential problems and issues.
  • Knowledge of customer experience and contact centre technologies, including CRM and telephony applications.
  • Ability to adapt quickly to change and deliver support during and after implementation.
  • Resilience in the face of feedback or set-backs, with a proactive and enthusiastic approach to driving internal engagement.
About Us

Cox Automotive is a leading provider of automotive solutions, and we are committed to delivering exceptional customer service and support. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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