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IT Support Specialist
2 months ago
We are seeking a highly motivated and proactive IT-literate individual to join our team at Just IT as an IT Apprentice/Trainee Technician. The successful candidate will be based in London and will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Respond to customer queries in a timely and professional manner, identifying the urgency, impact, and priority of each call, and providing troubleshooting and technical support as needed.
- Work collaboratively with our team to identify and resolve technical issues, and escalate complex problems to third-line support or vendors as necessary.
- Maintain accurate records of IT assets and monitor completion of backup jobs to ensure any issues are raised to the server team.
- Regularly use Microsoft Office and have a good understanding of networking basics.
- Participate in continual professional development plans and take advantage of opportunities for hybrid working hours.
- Enjoy a comprehensive benefits package, including company pension, healthcare, and season ticket loan.
We are looking for a candidate with a passion for technology and a desire to learn and grow with our company. The ideal candidate will have excellent communication and problem-solving skills, and be able to work effectively in a team environment.
What We OfferAt Just IT, we offer a dynamic and supportive work environment, with opportunities for career growth and development. We are committed to providing our employees with the tools and resources they need to succeed, and we are proud to offer a comprehensive benefits package.
How to ApplyIf you are a motivated and enthusiastic individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to us.
