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People Support Specialist

2 months ago

Coventry, Coventry, United Kingdom Macildowie Recruitment and Retention Full time
About the Role

We are seeking a highly skilled and motivated People Helpdesk Advisor to join our team. As a key member of our HR department, you will be responsible for providing exceptional support to our employees, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Provide timely and professional advice to employees via phone, email, or in-person.
  • Handle HR queries, including employment documentation, right-to-work checks, and escalating complex issues as needed.
  • Maintain accurate records, update tracking systems, and provide regular reports on your activity.
  • Collaborate with team members to ensure HR best practices and excellent colleague experience.
  • Maintain confidentiality and professionalism, handling sensitive information with care.
  • Participate in HR administrative tasks and contribute to wider HR projects.
Requirements
  • A service-oriented mindset with a proactive approach to solving problems.
  • Strong organisational skills, able to manage multiple cases with attention to detail.
  • Excellent communication skills, both verbal and written.
  • Experience handling queries across multiple channels (in-person, phone, email).
  • Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and experience with HR systems like ServiceNow/Workday (preferred).
  • Generalist HR experience or recruitment admin experience.
  • Knowledge of GDPR and data privacy compliance.
About Us

Macildowie Recruitment and Retention is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers.