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Sales and Customer Support Supervisor
2 months ago
Logistics UK, previously known as the Freight Transport Association, stands as one of the largest business organizations in the UK, representing a diverse array of sectors including road, rail, sea, and air transport, along with the clients who rely on freight services such as retailers and manufacturers whose operations depend on the seamless movement of goods.
A robust supply chain is essential for maintaining trade in Britain, directly influencing over 7 million individuals engaged in the production, sale, and transportation of goods that impact everyone universally. With the challenges posed by Brexit, technological advancements, and other disruptive factors reshaping the logistics landscape, the importance of this sector has reached unprecedented levels.
Position OverviewWe are on the lookout for an enthusiastic and proactive individual to assume the role of Sales and Customer Support Supervisor. In this pivotal position, you will lead a talented team of Sales Executives, playing a vital role in surpassing our varied business goals across multiple channels while delivering exceptional customer service.
Key Responsibilities- Prioritize customer satisfaction in all operations.
- Guide and motivate the Sales Executive Team to optimize sales through our online platforms, phone interactions, and email communications.
- Oversee the team in providing outstanding service and order assistance to our clientele.
- Ensure precise management of orders and returns.
- Collaborate with the Head of Retail to execute sales strategies across retail channels and at external engagements.
- Build and nurture relationships with our Shop's customer base, focusing on the Top 20 Accounts.
- Work in conjunction with the MRE, MRM, and KAM teams to capitalize on commercial opportunities.
- Provide performance updates to the Head of Retail and the broader Logistics UK team regarding commercial outcomes, service quality, and operational insights as necessary.
- Partner closely with our Fulfillment Partners to guarantee accurate order processing and an exceptional customer experience.
- Support other key stakeholders within the organization with relevant information and initiatives to drive sales and safeguard profitability.
Qualifications
- Prior experience in B2B Sales is highly advantageous.
- Demonstrated capability to lead and manage a team effectively.
- Strong numerical skills coupled with proficiency in computer applications.
- Exceptional verbal communication abilities.
- Highly motivated and self-driven individual.
- Excellent communication and presentation skills with a keen eye for detail.
- Organized and professional, confident in managing personal and team schedules.
Employee Benefits
We recognize the value of our employees and offer a comprehensive range of benefits, acknowledging that each individual has unique preferences and needs that evolve over time.
- 25 days of annual leave plus public holidays
- Special arrangements during the festive season for additional time off
- Health Cash Plan for all employees and Private Medical Insurance for managerial staff
- Employee Assistance Programme and Mental Health First Aiders
- Enhanced Family Leave policy
- Flexible and remote working options
- Two paid days off annually for charitable or volunteer work
- Diverse learning and development opportunities
- Multiple pension schemes
- Award program to acknowledge outstanding employees
- Life Assurance Scheme for added peace of mind
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