Maternity Cover Retail Lead

2 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom MAC Full time
Maternity Cover - MAC Cosmetics - Counter Lead - 30 Hours

**Job Summary**

The Account Manager is responsible for supporting the Brand in driving sales turnover and market share through consistently remaining consumer-focused;

They are accountable for achieving this by;

· Reflecting a credible and professional Brand image to all internal and external consumers at all times

· Maximizing sales through selling, providing excellent service and retail standards

· Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines

· Understanding daily/weekly targets

· Ensuring personal awareness of all additional sales avenues, i.e., eventing, Omni, and digital channels, etc.

· Keeping up to date with competitor activities and missed opportunities

· Effectively leveraging opportunities to drive the business, protect, and enhance the Brand image

· Delivering the Brand Strategy, ensuring the delivery of an effective local plan

· Planning and implementing local marketing & events initiatives, aligned to Retailer activity

· Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture

· Being an Ambassador for the Brand – leading the way to ensure Brand values are represented and brought to life

· Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate

· Using digital tools to ensure knowledge is kept up to date

· Delivering a consumer recruitment and retention strategy to grow a loyal consumer base

· Developing up-to-date knowledge of product in order to ensure we deliver an industry-leading experience and the product meets the consumer's needs

**Operations**

· Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)

· Reviewing retail standards on a daily basis ensuring they are maintained to the required standard

· Ensuring deliveries, stock movements, and associated administration are completed within agreed Company timeframes

· Ensuring that all auditable processes and administration are actioned to Company guidelines and taking corrective action in highlighted areas of risk

· Ensuring all information requests are fulfilled accurately, within deadlines set

· Minimizing stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed

· Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to

· Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits

**Commerciality**

· Managing daily replenishment, taking appropriate action where necessary

· Maximizing sales performance by utilizing all commercial reports before making commercial decisions

· Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales

· Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control

· Effectively managing all promotions and discounts ensuring they are actioned in line with Company guidelines

· Identifying trends and making suggestions to enhance product performance

**Qualifications**

· Experience in a fast-paced retail and/or consumer-facing environment

· Ability to drive self-development

· Commercial understanding and awareness of the industry

· Effective communication, organization, and prioritization skills

**Job Details**

Job: Retail - Store

Primary Location: GB-ENG-Stoke

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 248863

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