Pensions Support Apprentice

1 month ago


Ipswich, Suffolk, United Kingdom Suffolk County Council Full time

Company: Suffolk County Council

Position: Apprentice Pensions Assistant

Salary: £22,366 per annum (pro rata if part time)

Hours: 37 hours per week - Flexible working options available

Contract Type: Fixed term or secondment for 15 months

Number of Positions: 2

Overview:

This position is designed for individuals currently employed within Suffolk County Council who are looking to enhance their skills and career through an apprenticeship.

Key Responsibilities:

  • Serve as the first point of contact for members at the Pensions Helpdesk, providing essential assistance and support.
  • Facilitate the Pensions team in delivering accurate information to customers, ensuring compliance with service level agreements.
  • Contribute to the efficient and effective operation of the pensions service by maintaining precise records.

Apprenticeship Details:

  • Level 2 Customer Service Practitioner
  • Duration: 15 months

We encourage applications from individuals of all ages and backgrounds, as we believe in providing opportunities for everyone interested in developing new skills.

Requirements:

  • Ability to work with a high level of accuracy.
  • Strong communication, organizational, and time management skills.
  • Friendly demeanor with the ability to build rapport with customers, prioritizing their needs.

Commitment to Diversity:

We are dedicated to fostering an inclusive environment that values diverse perspectives and experiences. We welcome applications from all individuals, particularly those from underrepresented groups within our organization.



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