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Receptionist

1 month ago


Midlothian, United Kingdom ISS Full time

About the Role

We are seeking a highly skilled and customer-focused Receptionist to join our team at ISS. As a Receptionist, you will be the first point of contact for our clients and visitors, providing exceptional customer service and ensuring a positive experience for all.

Key Responsibilities

  • Provide exceptional customer service to clients and visitors, responding to queries and resolving issues in a professional and courteous manner.
  • Manage access and egress of the client building, including administering the booking system for Visitor Management, Meeting Rooms, and Desk Bookings.
  • Patrol the client's facility, dealing promptly with any suspicious incidents that may occur onsite.
  • Attend to all incidents and act as a first line response in emergency situations.
  • Deal with visitors to site in a polite and courteous manner.
  • Log and report issues to the Helpdesk, providing all required details and updating the client as needed.
  • Monitor the site from a H&S and Security aspect, identifying and reporting any shortcomings to line-management.
  • Liaise with visitors and contractors, ensuring they are inducted to site and any shortcomings are rectified.
  • Operate the CCTV network cameras and maintain the videotape management system.
  • Deal with general queries made by the wider ISS team or client as and when necessary.
  • Handle and record all lost and found property onsite.
  • Monitor the car-park in-flow levels, disabled parking, and redirection of visitors where necessary.
  • Carry out any reasonable request as directed by a line manager.
  • Delivery of mail room services to help meet the customer's needs and in line with building processes and procedures.
  • Ensure no security and data breaches happen within your area of control.
  • Highlight any areas of improvement within your service delivery.
  • Be an active participant within ISS's H&S processes, 10at10/Team Board meeting, and Account Calls.

About You

We are looking for a highly motivated and customer-focused individual who is able to work independently and as part of a team. You will have excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.

Requirements

  • Experience working in a customer-facing role, preferably in a reception or administration environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Ability to work independently and as part of a team.
  • Highly motivated and customer-focused individual.
  • Experience working with relevant systems, such as MS Office.
  • Screened in accordance with BS7858, SIA licensed, and hold in-date certification.
  • Emergency 1st Aid at Work certification or willingness to undertake relevant training.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.