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Mail Operations Coordinator

2 months ago

London, Greater London, United Kingdom 1st Formations Full time
Job Title: Administrator (Mail Team)

We are seeking a highly skilled and detail-oriented Administrator to join our Mail Team in our London office. As a key member of our team, you will be responsible for processing high-volume mail using our Digital Mailroom technology, as well as performing general mail-related tasks.

About the Role:

  • Perform administrative duties using our Digital Mailroom technology, including logging mail onto our CRM and sorting items into relevant categories.
  • Process return to sender mail in an efficient and accurate manner.
  • Deal with customer queries via email and phone.

Requirements:

  • Experience working in a high-intensity role with excellent attention to detail.
  • Previous mail room experience is not mandatory but would be beneficial.
  • Good computer literacy with a fast typing speed.
  • Positive mentality and willingness to learn.
  • Excellent work ethic and the ability to work with focus for long periods.
  • Reliability and punctuality.
  • Flexible, with a willingness to work paid overtime hours when required.
  • Good customer service skills.
  • Good written and verbal English communication skills.

What We Offer:

  • 25 days holidays, plus 8 public/bank holidays.
  • Option to buy up to 5 extra holiday days per year.
  • Annual cost of living salary increase.
  • 14 weeks paid maternity leave, 2 weeks paid paternity leave.
  • Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family.
  • Employee loyalty scheme including additional holidays and private medical insurance.
  • Option to purchase Private Medical, Dental and Optical Insurance for you and your family at an employer discount.
  • Commercial bonus scheme.
  • Pension contribution.
  • Cycle to Work Scheme.
  • Free Wednesday lunches.
  • Free fresh fruit – daily.
  • Free post-work drinks.
  • Dog-friendly office.
  • Breakout rooms and social events.
  • Covent Garden location, 2 minutes from the Tube station.

Working Hours: 37.5 hours per week, Monday to Saturday, 9am to 5.30pm (flexibility to start at 8am).

Location: Covent Garden.

Job Type: Permanent.

Salary: £25,000.