Facilities Assistant

2 days ago

Uxbridge, United Kingdom Suntory Beverage & Food GB&I Full time
Job Summary

We are seeking a highly organized and detail-oriented Facilities Assistant to join our team at Suntory Beverage and Food GB&I. As a key member of our operations team, you will be responsible for delivering a corporate front of house service in a professional, courteous, and responsive manner.

Key Responsibilities
  • Process facilities requests from staff for assistance, repairs, maintenance, and services.
  • Administrate the facilities help desk tracker, working closely with the director of risk and operations, facilities coordinator, and EHS officer to agreed performance requirements.
  • Ensure that the role delivers against assigned tasking and actions, and that accountability and ownership are evident against agreed KPI and SLA standards.
  • Maintain reception to agreed customer service levels, which includes all aspects of assigned duties - greeting visitors and contractors, issuing security passes, keys, post.
  • Monitor and maintain stationery supplies.
  • Provide accurate administration support to the operations, facilities, and risk team.
  • Ensure tea point and vending machine areas are replenished daily.
  • Maintain departmental data, home pages, and assist in hosting meetings and events.
  • Responsible for processing incoming/outgoing royal mail post and courier collections/deliveries.
  • Use judgment to identify concerns requiring escalation to management in a timely manner.
  • Assist with identifying and prioritizing facility and operations enquiries and processing tasks daily, including mailroom, registered post, remedial action for facilities via contractors.
  • Check hire and lease vehicles, upon return, as per instructions and designated process.
  • Ensure preventative action is taken to safeguard the assets of the company.
  • Comply with health and safety standards for the role/environment and highlight any concerns.
  • Work within, not exceeding, designated budgets for the stationery items.
  • Fulfill first aid and fire marshal roles.
Requirements
  • Proven experience in delivering front of house/reception service and experience of reception duties.
  • Strong communication and interpersonal skills and client relationship skills.
  • Accustomed to dealing with staff, contractors, and visitors.
  • CCTV operation experience (desirable but training will be provided).
  • Fire marshal certificate.
  • First aid certificate.
Primary Interactions
  • All stakeholders attending Suntory building Stockley Park – staff, contractors, and visitors.
  • All operations and facilities team members, security, and EHS advisor.
  • Contracted staff, e.g., security, catering, cleaners, gardening, pest control.
Key Competencies and Skills
  • Planning and organizing.
  • Methodical approach to report writing and data collation; strong attention to detail.
  • Technical skills in Microsoft Office applications Word and Excel.
  • Strong communication and interpersonal skills.
  • Strong service level focus.

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