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Lead Investigator for Quality Assurance

2 months ago

Charing, United Kingdom Webrecruit Full time £46,700
Lead Investigator for Quality Assurance
Please ensure that you review all relevant application materials thoroughly before proceeding with your application.

Job Summary

We are pleased to present a remarkable opportunity to join our organization as a Lead Investigator, contributing to our mission as a provider in the adult social care sector.


Salary:
Competitive annual salary

Hours: Full-time, 37.5 hours per week

Job Type:
Permanent, Full-Time

Department:
Quality Assurance

Benefits

  • A dynamic work environment with ample opportunities for professional growth and development
  • Generous annual leave plus public holidays and enrollment in a pension scheme
  • Access to a 24-hour Employee Assistance Program
  • Coverage for Enhanced DBS checks
  • Eye care vouchers and access to an employee benefits platform for wellness and discounts
  • Salary sacrifice options available for travel loans, cycling schemes, gym memberships, and technology purchases
Role Overview

The Lead Investigator will play a pivotal role within the Quality Assurance Team, tasked with engaging key stakeholders both internally and externally to cultivate and implement exemplary investigative practices throughout the organization.

This position focuses on establishing and integrating a root cause analysis methodology to guarantee that high-quality investigations are consistently performed, with shared learning outcomes when challenges arise.


Key Responsibilities:

  • Serve as the principal authority for all investigative matters, providing support to investigators and ensuring that inquiries (including disciplinary, safeguarding, financial, grievance, and serious incidents) are conducted in alignment with established policies and procedures, collaborating effectively with stakeholders.
  • Lead serious incident investigations and manage complaints, offering guidance and support to team members.
  • Collaborate closely with the Quality Programme Manager on complaints, ensuring timely acknowledgment, thorough investigation, reporting of outcomes, and implementation of corrective actions.
  • Assist in the development and maintenance of best practices across the organization.
  • Ensure that investigations are well-defined, conducted within set timelines, and that reports are clear, impartial, and identify systemic and individual factors contributing to issues, along with organizational learning.
Candidate Profile
To qualify for the Lead Investigator role, candidates must possess the following qualifications:

- Proven experience in investigating serious incidents, complaints, and safeguarding matters within a large and complex organization.

Proficiency in conducting investigations utilizing root cause analysis methodologies. Background in investigations within the health and social care sector or relevant transferable experience. Comprehensive understanding of the regulatory and compliance frameworks applicable to third sector social care organizations. Exceptional skills in report writing. In-depth knowledge of safety and investigative procedures, particularly in root cause analysis. About the Organization

Our organization is dedicated to empowering individuals to lead fulfilling lives, regardless of their circumstances.

We prioritize the well-being of those we support and are eager to welcome new talent to our team.

All positions are subject to an Enhanced DBS disclosure and a thorough review of employment history and references.

We are committed to promoting equal opportunities in employment and the support we provide, welcoming applications from all community sectors.


Our organization reserves the right to close vacancies once sufficient applications have been received to create a shortlist.

Investigations, Complaints, Quality Assurance, Standards, Leadership, Charity, Third Sector, Social Care, Community Development, Vulnerable Populations, Non-Profit.

This vacancy is being advertised by Webrecruit, which operates as an Employment Agency.