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Police Enquiry Officer Brighton
2 months ago
About the Role
Sussex Police is seeking a skilled and dedicated individual to fill the position of Police Enquiry Officer. As a key member of our team, you will play a vital role in providing exceptional customer service to the public, responding to incidents, and resolving enquiries in a timely and professional manner.
Key Responsibilities
- Act as the primary point of contact for visitors to the Police station, providing a proactive and customer-focused service.
- Assess and record incidents, ensuring prompt resolution through effective communication and maintaining the highest professional and ethical standards.
- Identify the purpose and nature of each contact, asking questions to elicit sufficient and relevant information for accurate and timely assessment.
- Provide a compassionate and highly professional service to all enquiries, in accordance with the Sussex Police Policing Strategy and the Victim Code.
Requirements
- GCSE or equivalent in Maths and English.
- Good verbal communication skills, with the ability to listen to others.
- Ability to break down problems into component parts and determine appropriate action.
- Decision-making skills, with the ability to think laterally and creatively resolve incidents.
- Proven ability in problem-solving.
- Ability to produce accurate written reports or other documents.
- Level of confidence in using standard IT packages, systems, and/or databases to fulfill role requirements.
- Demonstrate personal responsibility, planning own work with the ability to work with minimal supervision.
- Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required.
Why Work with Us?
Sussex Police is committed to supporting its employees in balancing their work and personal life. We offer a range of benefits, including career progression, a contributory pension scheme, generous annual leave allowance, and discounts for everyday spend. We also provide on-site gyms and a range of sports clubs, as well as generous and supportive parental leave.
Further Information
