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Head Linen Porter
2 months ago
We are seeking a highly skilled and experienced Head Linen Porter to join our dynamic team at Ham Yard Hotel. As a key member of our housekeeping operations, you will be responsible for leading and supervising a team of direct reports to ensure the seamless delivery of service.
Key Responsibilities- Team Leadership: Supervise and lead a team of direct reports, fostering a culture of teamwork and excellence.
- Delivery Coordination: Liaise with the Head Housekeeper or Deputy Head Housekeeper to coordinate deliveries and ensure timely distribution.
- Operational Efficiency: Maintain a hands-on approach in a fast-paced environment, supporting your team and addressing any challenges that arise.
- Customer Service: Uphold our commitment to exceptional customer service, demonstrating a keen attention to detail in every task.
- Process Improvement: Utilise your organisational and communication skills to streamline processes and enhance efficiency within the team.
- Leadership Experience: Previous experience in a similar role, demonstrating your ability to excel in a leadership position.
- Pressure Management: A knack for thriving under pressure, coupled with a relentless commitment to delivering results.
- Attention to Detail: Impeccable attention to detail, ensuring that every guest experience is nothing short of perfection.
- Customer Focus: A genuine passion for providing outstanding customer service, going above and beyond to exceed expectations.
- Organisational Skills: Strong organisational skills and effective communication abilities, essential for collaborating within a dynamic team environment.
- Competitive Salary: A competitive annual salary of £29,600.
- Benefits Package: Access to Wagestream, our financial wellbeing app, and a range of other benefits, including health cash plan, discounted cinema tickets, and gym membership.
- Professional Development: Ongoing training, professional development, and fully funded English lessons.
- Work-Life Balance: Flexible scheduling without split shifts and a generous 30% discount off food and drinks at our restaurants and bars.
Firmdale Hotels is an international, award-winning group of luxury hotels and bars, renowned for their unique interiors and exceptional service. We are committed to delivering exceptional guest experiences and are proud to have been recognised by the hospitality and travel industries for our achievements.
