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IT Support Specialist

2 months ago

Colchester, Essex, United Kingdom haart Full time

Are you passionate about providing exceptional customer service and utilizing your technical skills to resolve IT and telecommunications issues?

We are seeking a dedicated IT Support Specialist to join our dynamic team. In this role, you will be responsible for delivering first-line support to our branch network users, ensuring their smooth operation and satisfaction.

Your Responsibilities:
  • Provide prompt and effective technical support via phone and email, addressing a wide range of IT and telecommunications inquiries.
  • Diagnose and troubleshoot both hardware and software issues, utilizing your knowledge of desktop operating systems, mobile devices, and telephony systems.
  • Document all support interactions within our ticketing system, ensuring accurate record-keeping and efficient issue resolution.
  • Collaborate with internal teams to escalate complex issues and ensure timely resolution.
  • Contribute to the maintenance of a positive and supportive customer experience.
Your Skills and Qualifications:
  • Proven experience providing technical support in a fast-paced environment.
  • Strong understanding of Windows operating systems, macOS, and mobile device platforms.
  • Familiarity with telephony systems and network troubleshooting techniques.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with users of all technical levels.
  • A proactive and problem-solving mindset, with a commitment to delivering exceptional customer service.