Customer Service Representative
14 hours ago
Role Overview
We are seeking a highly skilled Customer Service Advisor to join our team at Brite Recruitment Ltd. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring customer satisfaction.
Key Responsibilities
- Communicate with customers to resolve incidents, events, and requests in a timely and professional manner
- Analyse and diagnose errors, faults, and incidents to provide effective solutions
- Record accurate information to support improvements and decision-making
- Prioritise and manage multiple open issues and incoming calls
- Provide excellent customer service and build strong relationships with customers
Requirements
- Previous experience in a customer-facing role, preferably in a phone-based customer service environment
- Excellent communication and organisational skills
- Ability to work well under pressure and maintain a warm and friendly disposition
- Strong problem-solving skills and ability to create and develop good relationships with customers
What We Offer
We offer a competitive salary, 25 days' holiday, and additional benefits including private medical insurance, a free company product, and multiple training opportunities to develop and grow within the company.
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