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Retail Sales Consultant

2 months ago

Cambridgeshire, United Kingdom Longchamp Full time

Job Overview

Position: Retail Sales Consultant

Reports To: Store Manager

About the Brand

Longchamp, a prestigious family-owned business based in Paris, is renowned for its exceptional craftsmanship in fashion and leather goods. We are committed to creating and distributing products that embody both beauty and fairness.

With a presence in over 25 countries and a dedicated team of more than 3,500 employees, we are on the lookout for passionate, creative, and committed individuals to join our expanding team in the UK market. Our dynamic business environment offers numerous opportunities for personal and professional growth.

Customer Engagement

  • Welcome and assist both local and international clientele, proactively introducing them to our brand and product offerings;
  • Identify and understand customer needs effectively;
  • Uphold our customer service standards by delivering sincere and exceptional service, ensuring each customer enjoys a memorable experience;
  • Craft and deliver an engaging sales pitch;
  • Exhibit proficiency in upselling and cross-selling techniques;
  • Provide after-sales support, addressing customer concerns and complaints with tailored solutions;
  • Assist in the preparation of sales promotions.

Client Relationship Management

  • Foster customer loyalty through personalized follow-ups and ongoing engagement;
  • Utilize CRM tools to develop and monitor the store's customer database.

Store Operations

  • Act as a key holder for store opening and closing procedures;
  • Manage the checkout process and cash handling as required;
  • Assist with product ticketing and inventory replenishment;
  • Ensure the store operates smoothly and efficiently;
  • Maintain product displays in accordance with our brand's merchandising standards;
  • Support annual stock audits and ongoing inventory management;
  • Recommend restocking needs based on sales trends.

Candidate Profile

  • We are seeking enthusiastic, reliable, and proactive individuals with a minimum of 3 years' experience in a luxury retail environment;
  • Recognized for your exemplary conduct, energy, and initiative;
  • Strong interpersonal and communication skills, with a customer-centric approach;
  • A degree in fashion or a related field is preferred, though not mandatory;
  • Experience with retail point-of-sale systems and key holder responsibilities is advantageous;
  • Fluency in Mandarin, Cantonese, Japanese, or Korean is a plus.

Benefits

· Competitive salary package

· Performance-based bonuses

· Enhanced pension contributions

· Generous holiday allowance after the qualifying period

· Private health coverage after the qualifying period

· Enhanced parental leave policies

· Employee discounts

Longchamp is dedicated to fostering a diverse workforce. We welcome applications from all qualified individuals without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, or disability.