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Technical Support Specialist

2 months ago


Thetford, United Kingdom Hays Technology Full time
Your New Company

The organization I am collaborating with has a rich history spanning over 150 years and stands as a prominent provider of private label household cleaning products.

They excel in developing essential chemical components and delivering services for liquid products that require reactions, formulation, and homogenization. Operating discreetly from their base, their partnerships with various clients have fostered innovative research and enhanced product offerings.

Your New Role

As a Technical Support Specialist, you will deliver local IT assistance as part of a dedicated team for the entire organization.

You will be accountable for providing end-user support to on-site staff and managing broader IT systems. Additionally, you will participate in project work as a member of a larger project team.

What You'll Need to Succeed
  • System administration for Windows servers & desktops, MS Active Directory, Hyper-V, DNS/DHCP, networking hardware, and file servers.
  • Experience with IT support applications, desktop support, Office 365, and Azure.
  • Strong understanding of IT security principles, including firewall configuration, VPNs, and DNS management.
  • Networking knowledge, including TCP/IP, firewalls, routing, switch management, and virtual LANs.
  • Familiarity with the configuration, setup, and management of network devices, such as routers, switches, and Wi-Fi devices.
  • Exposure to operational technology and industrial control interfaces and hardware.
  • Knowledge of backup systems.

What You'll Receive in Return
  • Annual leave of 25 days plus public holidays.
  • Death in service insurance (4 times your annual salary).
  • Salary sacrifice pension scheme with a 3% employer contribution and a minimum of 3% employee contribution.
  • Complimentary parking.
  • On-site dining facilities.
  • Significant discounts on cleaning products.

Next Steps

If you are interested in this opportunity, please submit an updated copy of your CV.

If this position does not align with your career goals, but you are exploring new opportunities, feel free to reach out for a confidential discussion regarding your career.


Hays EA operates as a trading division of Hays Specialist Recruitment Limited and functions as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.

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