Customer Service and Repair Technician
6 days ago
Job Summary:
We are seeking a highly skilled Service Engineer to join our team at Brellis Recruitment Ltd. As a Service Engineer, you will be responsible for providing technical support to customers, installing and commissioning new machines, and performing repairs and maintenance on-site or at our main office.
Key Responsibilities:
- Provide technical support to customers via phone and on-site visits.
- Install, commission, and train customers on new machines.
- Perform repairs and maintenance on machines on-site or at our main office.
- Conduct on-site troubleshooting, fault diagnosis, and repair.
- Generate sales of services by promoting extended warranties, equipment rental, machine reconditioning, maintenance contracts, and training.
Requirements:
- Higher academic level in Mechanical or Electronic Engineering is preferred.
- 5 years of experience in technical assistance, customization, and/or customer relations.
- Knowledge of computer tools, including Office Suite, CRM, ERP, and CAD software.
- Knowledge of mechanics and automation.
- Ability to work under pressure.
- Travel requirements: 5 days a week.
- Strong customer relationship skills.
About Us:
Brellis Recruitment Ltd is an international company specializing in engraving, marking, and cutting machinery and consumables. We offer a dynamic and challenging work environment with opportunities for growth and development.
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