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Network IT Installation Specialist

2 months ago

London, Greater London, United Kingdom Shiji Group Full time
About the Role

We are seeking a highly skilled Implementation Consultant to join our Infrasys Team at Shiji Group. As a key member of our team, you will provide technical consultancy to our hospitality customers within the EMEA region, installing, training, and supporting our hospitality platform products.

Key Responsibilities
  • Analyze customer needs and configure the system to meet their operational workflow.
  • Configure the system to meet country-specific legal and fiscal requirements.
  • Ensure multiple user and service model concepts meet customer needs.
  • Provide possible solutions for functional gaps and work closely with Product Management to achieve project targets.
  • Train staff in the best and most practical use of the software.
  • Report accurate project status and act proactively to achieve project goals.
  • Take the customer site live and provide technical support after going live.
  • Be the technical point of contact for the customer during the project lifecycle and answer operational and application requests in a timely manner.
  • Assist Product Management in testing new releases and new functions.
  • Support the support organization while not with the customer.
  • Provide pre-sales support to the regional sales team.
Requirements
  • Ability to quickly learn the company's various IT solutions and handle system installation.
  • Experience with hotel property management systems is a plus.
  • Fluent in English, other languages are a plus.
  • Willingness to travel 60% to 90% of the time across Europe & UK.
About Shiji Group

Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily.

What We Offer
  • Exciting job within a creative environment and the opportunity to make a real impact on the business.
  • Grow your experience with web and cloud technologies in a very innovative technology environment.
  • Opportunities to grow and develop with Shiji.
  • Training to meet role requirements.
  • Generous compensation package.