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Platform Integration Specialist

2 months ago

London, Greater London, United Kingdom Gold Group Ltd Full time

About Us:

Gold Group Ltd is a leading provider of engagement, admissions, and conversion services. We are a dynamic and innovative company that is committed to delivering exceptional results for our clients.

The Role:

We are seeking a highly skilled Platform Integration Engineer to join our team. As a Platform Integration Engineer, you will play a key role in ensuring the smooth operation of our data integration processes.

Key Responsibilities:

  • Respond to support tickets from internal stakeholders, performing analysis, information gathering, troubleshooting, and escalations while communicating via service desk tickets or virtual calls.
  • Review data mapping documentation to determine the appropriate configuration approach and feed back to the implementation team.
  • Work with senior engineers to support them with the design of integrations.
  • Configure ETL data flows between various endpoints and Salesforce using declarative middleware tools and some scripting languages.
  • Support testing of integrations prior to deployment in production.
  • Manually import data into Salesforce based on predefined templates and schema.
  • Monitor ongoing processes and correct/escalate any issues that occur.
  • Review procedures regularly and play a key role in identifying and implementing continuous improvements to streamline and enhance current processes.
  • Monitor ongoing processes and correct/escalate issues that occur.
  • Adhere to all tests for loading of data to ensure the integrity of the data in the system.
  • Oversee SFTP site management for client-side batch import process.
  • Prepare technical and functional documentation.
  • Data management and manipulation in Excel, including Vlookups.

Requirements:

  • Inquisitive, analytical, and resourceful.
  • Familiarity with data integration middleware and ETL processes.
  • Experience with integration middleware tools such as Zapier, Jitterbit, Informatica, Mulesoft, etc.
  • Able to liaise with stakeholders at all levels.
  • An excellent verbal and written communicator.
  • Collaborative, supportive, and responsive.
  • Adept at performing technical and detail-oriented tasks.
  • Knowledge of Salesforce, objects, metadata, and schemas.

Desirable:

  • Previous experience in Higher Education, Recruitment, or Admissions.
  • Some exposure to building forms on platforms such as Akero, Gecko, or FormAssembly.
  • Salesforce product knowledge and Salesforce Administration with hands-on experience with Sales Cloud.
  • Salesforce Certified Administrator and/or Platform App Builder or demonstratable proactive learning via Trailhead, training courses, or personal projects.