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Clinical Specialist

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Boston Scientific Full time

Boston Scientific: Transforming Lives through Innovative Medical Solutions

We're at the forefront of the medical device industry, leading and evolving it to address unmet and emerging needs in healthcare. Our culture powers our performance, and we turn our shared vision into value with the contribution of our colleagues around the world.

Field Clinical Specialist - CRM - Central London

Your outstanding commercial skills, negotiation ability, and entrepreneurial spirit will make you a successful member of the Sales team. Your collaborative approach and customer-focused mindset will help you build long-lasting relationships and drive commercial success. If you're up to the challenge, consider joining our high-performing teams around the globe.

Purpose Statement

The Field Clinical Specialist provides clinical, technical, and educational support to assigned accounts at a Territory, Regional, National, or EMEA level. Work is driven by customer demand and pre-planned support requirements. The primary focus is on case support, using clinical expertise to influence customer usage of the full portfolio.

Key Responsibilities

  • Provides field/remote clinical support in case coverage, basic troubleshooting, programming, and patient follow-up for company products.
  • Work is driven by customer demand and pre-planned support requirements.
  • Attends cases face-to-face/remotely with customers and advises physicians on clinical attributes/techniques associated with our products.
  • Ensures timely collection and reporting of all required medical documentation pertaining to procedural device operation.
  • Supports the team to achieve projected sales goals and increase sales revenues.
  • Develops a deep understanding of hospital workflows and business relationships with hospital personnel to make new contacts and identify key decision-makers.
  • Responds to complex customer needs and complaints regarding products and service by developing creative solutions or working with other personnel to develop optimal solutions.
  • Records customer information and activities in the company's CRM system.
  • Provides education support on product usage and customer training.

What We're Looking for in You

  • Clinical expertise and experience.
  • A passion for innovation and a desire to learn and develop.
  • Hunger to succeed and excel.
  • Growth mentality.
  • Patient empathy and focus.

What We Can Offer You

  • An attractive benefits package.
  • Inspirational colleagues and culture.
  • A fast-growing and innovative environment.
  • A team-oriented company culture.
  • International opportunities.
  • Excellent training and development programs.