Senior Cloud Support Engineer

2 weeks ago

Leeds, Leeds, United Kingdom Snowflake Full time
About the Role

We are seeking a highly skilled Senior Cloud Support Engineer to join our team at Snowflake. As a key member of our Support organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Provide technical guidance and support to customers on the effective use of Snowflake Data Warehouse, ensuring they achieve the highest levels of continuity and performance.
  • Develop a strong understanding of customer use cases and leverage this knowledge to deliver tailored solutions and recommendations.
  • Collaborate with internal teams, including Engineering and Product, to prioritize and resolve customer requests and drive product improvements.
  • Participate in incident management and on-call rotation, ensuring seamless support coverage during holidays and weekends.
  • Stay up-to-date with the latest Snowflake features and technologies, and apply this knowledge to drive customer success.
Requirements
  • Bachelor's or Master's degree in Computer Science or equivalent discipline.
  • 5+ years of experience in a Technical Support environment or a similar technical function in a customer-facing role.
  • Strong understanding of data warehousing fundamentals and concepts, including data integration, ETL, and database performance.
  • Excellent writing and communication skills in English, with attention to detail and the ability to function in a global arena.
  • Strong teaming skills and the ability to collaborate with cross-functional teams.
Preferred Qualifications
  • Experience working with distributed databases, cloud computing security concepts, and troubleshooting skills on various operating systems.
  • Good understanding of internet protocols, including TCP/IP, HTTP/S, SFTP, and DNS, as well as the ability to use diagnostic tools to troubleshoot connectivity issues.
About Snowflake

Snowflake is a fast-growing company that is scaling its team to support its rapid growth. We are looking for individuals who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

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