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Digital Solutions Specialist

2 months ago

Andover, Hampshire, United Kingdom Redwood Publishing Recruitment Full time

Job Title: Digital Solutions Specialist

Job Summary:

We are seeking a highly skilled Digital Solutions Specialist to join our team at Redwood Publishing Recruitment. As a Digital Solutions Specialist, you will play a key role in providing digital support to universities and students across Europe, helping them implement our solutions and drive activations and usage of our online learning platforms.

Key Responsibilities:

  • Drive Activations and Usage: Provide pre- and post-sales support and training for both faculty and students to ensure successful implementation of our online learning platforms.
  • Provide Tailored Student Support: Offer personalized support to students to help them get the most out of our digital solutions.
  • Collaborate with Sales Team: Work closely with our European Sales team to boost sales of online learning platforms by making recommendations for improvement and integrating technologies.
  • Develop Customer Care Plans: Formulate and implement customer care plans for European customers using a mix of tools and resources.
  • Develop Digital Resources: Develop and deliver engaging digital resources and workshops to promote our online learning offerings.
  • Monitor Success and Analysis: Provide updates on success and analysis to improve future success with digital solutions.

Requirements:

  • Proven Experience: Proven experience in a digital support or customer success role, with a strong understanding of digital tools and technologies.
  • Technical Skills: Experience with MS Office 365, Salesforce, and/or other Learning Management Systems, and data visualization tools.
  • Communication Skills: Excellent communication skills, with the ability to absorb product information and build on product knowledge.
  • Fluency in English: Fluency in English is essential, and a valid driving license is required.

About Us:

We are a passionate team dedicated to educational innovation, and we are looking for someone who shares our passion and values. If you are a motivated and experienced professional looking for a new challenge, please get in touch.