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Health Promotion Support Worker

2 months ago

Woking, Surrey, United Kingdom Central and North West London NHS Foundation Trust Full time

About the Role

We are seeking an experienced and organized Administrative Support Worker to join our Sexual Health team at Central and North West London NHS Foundation Trust. As an Administrative Support Worker, you will play a vital role in providing administrative support to our Outreach Team, ensuring the smooth delivery of our services.

Key Responsibilities

  • Provide administrative support to the Outreach Team, including managing schedules, coordinating events, and maintaining accurate records.
  • Act as a point of contact for clients, professional partners, and the wider sexual health team, providing advice, information, and signposting as needed.
  • Register clients on the electronic patient record, ensuring accuracy and confidentiality.
  • Book appointments and follow-ups into an appropriate clinic for patients requiring an appointment in the main sexual health service.
  • Take messages in a polite and professional manner, ensuring they are given to appropriate staff in a timely manner.
  • Signpost to appropriate alternative services, including sexual health clinics and pharmacies.
  • Update and maintain the outreach webpage and social media sites, ensuring information is timely and up-to-date.
  • Act as a key point of contact for the team to coordinate and publish events as the service requires.
  • Work in partnership with the communications team to suggest changes and developments to promote the service.
  • Order stock, including chlamydia screening kits, condoms, and stationery, and raise purchase orders as needed.
  • Process test kits requested via the online service, including posting screening kits and maintaining the department database.
  • Ensure Chlamydia Screening and Condom Distribution Scheme outlets have sufficient supply of kits.
  • Provide administrative support to the team when arranging outreach events, including Freshers Fairs and Young People's awareness raising sessions.
  • Hold a valid UK driving license and have access to a car to travel to outreach events as required to support the team.
  • Set up stalls and equipment at events and venues, providing advice and information to clients about the wider sexual health service.
  • Register young people on the condom distribution scheme.
  • Provide administrative support for online training sessions, uploading training dates onto Eventbrite/webpage, managing bookings, and collating feedback and evaluation.
  • Assist with the collation of activity data, creating reports and databases as required.
  • Knowledge and understanding of departmental and administrative procedures and systems, undertaking other administrative duties as required.
  • Attend clinic/service meetings as required and provide administrative support for outreach team meetings, agendas, and minutes.
  • To be fully aware of the Trust's Safeguarding Procedures and demonstrate the ability to raise concerns to protect our clients.
  • To suggest improvements of the administration function with line/senior management.
  • Complete all statutory and mandatory training, remaining compliant and other training as advised by management.
  • To fully understand the business continuity management system and your role in implementing its process.

Person Specification

  • Experience of managing/working on work-related webpages and social media or willingness to learn.
  • Evidence of dealing with the public face-to-face and/or on the telephone.
  • To have worked on own initiative and as part of a team.
  • Ability to create and manage spreadsheets and databases.
  • Using work-related computer systems.
  • To have worked in Sexual Health or similar environment.
  • GCSE and/or A levels, or equivalent knowledge of clerical and administrative procedures through training and experience.
  • Willingness to undergo further development.
  • Ability to prioritize and organize own workload, being responsive and adapting to unexpected changes.
  • Flexible approach to working hours.
  • Good written and verbal communication skills.
  • Ability to plan, prioritize, and coordinate work.
  • Knowledge of computer packages and willingness to learn new computer software packages.
  • Respect for confidentiality.
  • Full understanding and knowledge of the term confidentiality and follow the key principles of the Data Protection Act.
  • Full understanding of and commitment to equality and diversity and ability to adapt to the needs of individuals.