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Box Office Operations Specialist
3 months ago
Box Office Operations Specialist - OVO Arena Wembley
About Us
We are ASM Global, a leader in hosting extraordinary live events across our venues worldwide. Our extensive network encompasses over 350 Stadiums, Arenas, Conference Centres, and Theatres, showcasing some of the most thrilling Music Artists and Sporting Events globally. Our mission is to unite the world through creativity, innovation, and imagination, unlocking the potential of the spaces that bring people together.
The Venue
At ASM Global, we pride ourselves on delivering unforgettable live experiences at our venues. Our impressive portfolio includes a diverse range of locations that have hosted iconic Music Artists and Sporting Events. We strive to connect communities through the power of live entertainment.
Employee Benefits
Working at ASM Global comes with its rewards, including 25 days of annual leave plus bank holidays.
We recognize the importance of work-life balance and offer a Life Assurance policy to ensure your loved ones are supported while you contribute to our success.
Enjoy a healthy contribution towards your Pension to help you enjoy your retirement to the fullest.
Need assistance with unexpected expenses? Our HealthShield program provides support for dental bills, counselling sessions, and physiotherapy costs for you and your children.
We care about your well-being, which is why we have partnered with Axa Health to offer an Employee Assistance Programme (EAP) focused on mental health support in the workplace.
As visionaries, we also provide eye care vouchers and contributions towards glasses to ensure your vision is clear.
Role Overview
We are looking for a proactive and customer-oriented Box Office Operations Specialist to assist in managing and enhancing the ticketing operations for OVO Arena Wembley.
Key Responsibilities
- Oversee event setup and management, including creating manifests and finalizing figures on show nights.
- Collaborate with Ticketing/Box Office teams and event organizers to optimize event configurations, manage seat availability, advise on pricing strategies, and handle ticket sales through to final reconciliation.
- Coordinate with Ticketing Companies, Agents, and Promoters to ensure accurate event setup.
- Supervise Box Office operations during show days.
- Assist the Front of House Manager in addressing ticketing and Box Office customer inquiries.
- Maintain the seating plans database and financial records; liaise with ticketing suppliers.
- Report daily sales figures to event promoters.
- Ensure adherence to health and safety regulations and ASM Global's Health & Safety Policy.
- Utilize resources effectively to minimize waste and costs.
- Lead and manage using essential competencies: planning, problem-solving, decision-making, and performance management.
- Perform additional relevant duties as assigned by the Manager.
Qualifications
- Previous experience in a ticketing or Box Office environment.
- Exceptional customer service skills.
- Strong written, verbal, and interpersonal communication abilities.
- Proven experience in ticket sales.
- A genuine passion for the live events industry.
- Proficiency in Microsoft Office applications, particularly Excel.
Flexibility is essential, as some evening and weekend work may be required.
Commitment to Inclusion
At ASM Global, we are dedicated to leading the entertainment industry towards a more sustainable, innovative digital future. We strive to be an inclusive organization, respected and valued by our employees, customers, and partners. Join us and make a meaningful impact from day one.
We are committed to promoting inclusion, diversity, and equal opportunities. This commitment starts with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you require reasonable adjustments at any stage of our recruitment process, please inform us in your application. We are committed to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
