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Service Operations Technician

2 months ago

Swindon, Swindon, United Kingdom The People Network Full time

Job Summary

We are seeking a highly skilled and experienced Frontline Technical Support Engineer to join our Service Operations team at The People Network. As a key member of our team, you will be responsible for delivering world-class, seamless 24/7 IT operations support to our clients.

Key Responsibilities

  • Act as a bridge between clients and our business, delivering a rapid response to all tickets and alerts to ensure a quality service and minimize any disruption to our clients.
  • Optimize support ticket/workflows in line with our Support Standards and Procedures to deliver high and consistent performance, while adhering to client SLAs.

Requirements

  • Demonstratable problem-solving and ownership skills.
  • Experience in complex SQL query writing and/or Unix system administration.
  • Ability to read Java code and/or experience in defining and designing complex solutions.
  • Proven experience in client relationship management and fluent English language skills.
  • MS Office proficiency.

Desirable Skills

  • AppDynamics, Jira/Jira Service Desk, Confluence, OpsGenie, and Citrix experience.

Education

Degree or equivalent in a computer science or scientific/technical discipline.

Behavioral Requirements

  • Well-organized, able to plan own work and track progress against a plan.
  • Flexible, able to cope with changing priorities.