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Property Manager

2 months ago


Bishop's Stortford, Hertfordshire, United Kingdom Reed Full time

**Job Summary**

We are seeking a highly skilled and experienced Property Manager to join our team at Reed. As a Property Manager, you will be responsible for the upkeep and maintenance of our estate, ensuring that our properties are well-maintained and our residents are satisfied.

**Key Responsibilities:**

  • **Oversee Site Maintenance Programme**: Develop and implement a comprehensive maintenance programme to ensure the upkeep of our estate, including regular inspections and repairs.
  • **Arrange and Manage External Contractors**: Manage a team of external contractors to ensure that all maintenance and repairs are carried out efficiently and effectively.
  • **First Point of Contact for Residents**: Provide excellent customer service to our residents, responding to their queries and concerns in a timely and professional manner.
  • **Hold Regular Meetings with Resident Associations**: Meet with resident associations to discuss any issues or concerns they may have, and to keep them informed of any changes or developments.
  • **Manage Park Wardens**: Supervise and manage a team of park wardens to ensure that they are carrying out their duties effectively and efficiently.
  • **Arrange Periodic Health and Safety Testing**: Arrange for regular health and safety testing to be carried out on our estate, to ensure that it is safe and compliant with all relevant regulations.
  • **Liaise with Local Authority Site Licencing**: Liaise with local authorities to ensure that our estate is compliant with all relevant regulations and licensing requirements.
  • **Deal with Incoming Letters and Emails**: Manage incoming letters and emails from residents, responding to their queries and concerns in a timely and professional manner.
  • **Build a Good Knowledge of Legislation and Processes**: Develop a good understanding of relevant legislation and processes, to ensure that our estate is compliant with all relevant regulations.
  • **Report Periodically to Management**: Provide regular reports to management on the upkeep and maintenance of our estate, highlighting any issues or concerns.

**Attributes and Experience:**

  • **Commercially Aware**: Have a good understanding of commercial principles and practices.
  • **Able to Communicate Across All Levels of the Business**: Be able to communicate effectively with residents, contractors, and other stakeholders.
  • **Confident in Face-to-Face Situations**: Be confident and professional in face-to-face situations.
  • **Experience of Problem Solving**: Have experience of problem-solving and conflict resolution.
  • **Ability to Work Under Pressure and Meet Deadlines**: Be able to work under pressure and meet deadlines.
  • **Professional and Well-Presented**: Be professional and well-presented at all times.
  • **Facilities Management Experience Useful but Not Critical**: Have experience of facilities management, although this is not essential.
  • **Experience within the Housing Sector Desired but Not Essential**: Have experience within the housing sector, although this is not essential.