Conflict Resolution Specialist

Position Overview: The role of a Conflict Resolution Specialist within H M Revenue & Customs (HMRC) is a pivotal technical position that provides comprehensive IT assistance and project execution across a diverse range of IT systems.

Reporting Structure: The successful candidate will report directly to the Infrastructure Manager and will collaborate with various members of the HMRC technology team, delivering first, second, and occasionally third-line support for desktops, servers, and applications.

Key Responsibilities:

• Implement changes in accordance with the established approval protocols.
• Oversee the provision and ongoing maintenance of desktop systems.
• Assist in the design and development of new infrastructure services.
• Work closely with colleagues at different support levels to facilitate troubleshooting and resolution.

Project Involvement: Engage in and support the delivery of IT projects, ensuring effective application deployment, patching, and configuration.

Infrastructure Maintenance: Responsible for the upkeep of IT hardware and server room infrastructure, including cabling and power management.

Equipment Setup: Configure and maintain computer systems, telecommunication devices, printers, and peripherals, providing ongoing support for business systems, network connectivity (LAN, WLAN, and WAN), audio/visual equipment, video conferencing tools, and telephony systems.

Travel Requirements: Regular travel within the UK for meetings and infrastructure tasks will be necessary, with occasional overnight stays.

Flexibility Payment: This position includes a Level 1a Flexibility Payment (FP) along with a tailored FP package of 90 additional hours, compensated monthly with salary.

Additional Hours: Candidates should be prepared to work extra hours, including weekends and outside of standard working days, as well as on public holidays.

Security Clearance: Following a successful security clearance application and probation period, candidates may be required to initiate further vetting processes.

Technical Skills:

• Proficient in managing Windows desktops and servers.
• Knowledge of IP address-related network services such as DHCP and DNS.
• Experience with network equipment including routers and switches, along with associated cabling.
• Ability to manage Windows domains using Active Directory.
• Familiarity with additional network services such as NTP, SMTP, and SNMP.
• Understanding of network security measures including Firewalls, VPNs, and ACLs.
• Experience with Linux operating systems.

Qualifications:

• Possession of a full UK driving license.
• ITIL 3 or V4 foundation certification is preferred.
• Alongside a competitive salary, HMRC contributes significantly towards membership in the Civil Service Defined Benefit Pension scheme.
• HMRC supports both Flexible and Hybrid Working policies, allowing for a balance between professional and personal commitments.

Leave Entitlement: A generous leave allowance starts at 25 days, increasing by one day for each year of qualifying service, up to a maximum of 30 days.

Pension Contributions: HMRC makes substantial contributions to colleagues' Alpha pension, equal to at least 27% of their salary.

Family-Friendly Policies: HMRC is committed to supporting family-friendly work arrangements.

For further insights into HMRC benefits and the work environment, prospective candidates are encouraged to explore available resources.