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About The Rank Group
The Rank Group is a leading gaming and entertainment company in the UK, operating a range of businesses including Grosvenor Casinos. Our mission is to provide an exceptional gaming and leisure experience for our customers, while also creating a rewarding and inclusive work environment for our employees.
Job Summary
We are seeking a skilled and charismatic Poker Dealer to join our team at Grosvenor Casino, Aberdeen. As a Poker Dealer, you will be responsible for dealing a successful and entertaining poker game, providing a professionally dealt game of poker, and creating a memorable guest experience.
Key Responsibilities
- Welcome customers warmly into the business and provide a warm and welcoming environment.
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions in all interactions with customers and colleagues.
- Work with colleagues to provide efficient and dynamic service, ensuring a seamless and enjoyable experience for customers.
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information.
- Communicate effectively with colleagues and card room supervisor to ensure a smooth and efficient operation.
- Create an environment of community and fun, fostering a positive and engaging atmosphere for customers.
- Show immaculate technical standards in dealing, chips skills, bet calculation, and enforcing the rules of the game.
- Interact with customers in a range of ways that is consistent with their experience and ability in the game.
- Maintain the security of the game, cash, and assets, ensuring a safe and secure environment for customers and colleagues.
- Ensure proactive compliance with all regulations, particularly for licensing conditions, and safer gambling practices.
Requirements
- Positive attitude and a passion for delivering exceptional customer service.
- Experience of working successfully in a hospitality role, with a focus on providing a high-quality experience for customers.
- Previous experience working as a poker dealer is preferred, but not essential.
- Fanatical about delivering an unrivalled customer experience, with a focus on creating a memorable and enjoyable experience for customers.
- Comfortable with change and able to adapt to new ways of working, with a focus on continuous improvement and innovation.
- Good interpersonal skills and conflict resolution, with a focus on building strong relationships with customers and colleagues.
- Ability to work shifts at any time of the day, including weekends and bank holidays.
