Tour Escort

**Company Overview**

'Fly a Spitfire' is a unique aviation experience provider offering passenger flights, guided tours, and workshops. Our mission is to deliver an immersive, educational, and emotional experience for our guests.

**Job Summary**

We are seeking a part-time Tour Guide to join our team at Biggin Hill Airport. The successful candidate will be responsible for conducting guided tours, communicating with customers, and sharing historical and technical information about our aircraft and facilities.

**Key Responsibilities**

• Conduct guided tours of our restoration workshops and hangars, highlighting the history and technical aspects of our aircraft.
• Communicate with customers, answering questions and providing information about our experiences and facilities.
• Assist with the promotion of our aviation experiences and sales.
• Contribute to the general housekeeping of our facility, ensuring a clean and safe environment for our guests.

**Requirements**

• Excellent guided tour and communication skills.
• Customer service and sales experience, with a focus on delivering exceptional guest experiences.
• Knowledge of history related to WWII and aviation, with the ability to share this information with diverse audiences.
• Strong interpersonal skills, with the ability to engage with guests and colleagues alike.
• Organizational skills and attention to detail, with the ability to adapt to changing environments.
• Previous experience in the aviation or tourism industry is a plus.