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Service Desk Support Specialist
2 months ago
We are seeking a skilled Service Desk Analyst to join our team at iO Associates - UK/EU. As a Service Desk Analyst, you will be responsible for providing technical support to our clients via phone and email.
Key Responsibilities:- Respond to technical requests and resolve issues/queries
- Log issues and requests through the ticketing system
- Escalate issues to the help desk team leader
- Train and develop team members
- Strong Customer Service Skills
- Experience working in a helpdesk environment
- Technical understanding of Windows 10 Operating System
- Active Directory
- Strong verbal communication skills
We offer a 4-day on, 4-day off shift pattern with alternating day and night shifts. If you are a motivated and technical individual looking for a new challenge, please get in touch with us to discuss this opportunity further.
